FAQ and Guides

At the moment, the consumer advice centre is warning of an increased volume of phishing e-mails.

Unfortunately, we have recently received more and more information that there are also e-mails in circulation that advertise an Aeria competition.

Such a competition does not exist. This is an unauthorized promotion.

In the email you will be asked to follow a link and on a deceptively real copy of our website you will be asked to enter your account information.

If you have received such a message, please delete it immediately. Please do not click on the link and never enter your account information on other websites.

If you have already followed a link from such a message, immediately change your password using the "Forgot your password?“ function on the website of your game.

Before you enter your account name and password, you should always check the URL of the website you are currently on.

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