As the leading publisher of free-to-play games, Aeria proudly provides in-game and web-based Item Mall shops to support the free-to-play model. We understand that your online financial security is important, and are dedicated to providing a safe and secure environment for you to invest in your favorite games.
This thread serves to provide you with the tools and resources necessary to understand how our Billing and online financial security systems operate, and what to do if issues arise.
In our commitment to continually provide free-to-play games, we provide an online billing service to allow you to conveniently and immediately purchase and use Aeria Points (AP) both directly from your game and via a web-based Item Mall, using a variety of payment methods.
We want you to be assured that all of your online transactions through our billing service are closely monitored to ensure confidentiality, in order to prevent hacking and fraud. We will be diligent in our efforts to assist you should your account become compromised.
Common Billing Issues
|In order to maintain the financial security you expect from Aeria, measures are in place to ensure that your money is safely and conveniently converted to Aeria Points (AP). These security measures may, at times, cause an Error to appear on your account, on the circular AP icon next to your account name at the top of the Aeria Games webpage.|
Additional Billing Information
Billing Tips |
To help Billing expedite your ticket in a timely manner please note the following:
**72 hours from the time you submit your ticket.
Useful Links |