Did you take your placeholder out of bank?

At the moment, the consumer advice centre is warning of an increased volume of phishing e-mails.

Unfortunately, we have recently received more and more information that there are also e-mails in circulation that advertise an Aeria competition.

Such a competition does not exist. This is an unauthorized promotion.

In the email you will be asked to follow a link and on a deceptively real copy of our website you will be asked to enter your account information.

If you have received such a message, please delete it immediately. Please do not click on the link and never enter your account information on other websites.

If you have already followed a link from such a message, immediately change your password using the "Forgot your password?“ function on the website of your game.

Before you enter your account name and password, you should always check the URL of the website you are currently on.

  • Dear Shaiyans,

    As you know some placeholders must be kept in the bank to use them. However now and then we have cases where placeholders are accidentally taken out of bank.

    If you mistakenly taken an item out of the bank, please send us a ticket and we will put it back to your bank.

    Before sending a ticket be sure your request follow those rules:




    • The item must be taken out of the bank recently.
    • The item must not be traded.
    • The item must be a service placeholder.

    Otherwise we will deny your Request.

    Your Shaiya Team

  • For those GM service items,


    Should those make like "program kind" items. U can activate the item and take the reward out that way. If i want gear from item, i click the item and decide the reward on the list and it coming on wh or bank straight. Also if i want ose 3x max oj's i click the item and then choose the reward values on the item and hit the "ok" - button and job done. Its really old system to get rewards and then ask to get those rewards. In old days it tokes several weeks to get rewards out from GM, so any upgrade for game soon to replace that slow thing (= ?