Key-Loggers, Computer Security, and You

At the moment, the consumer advice centre is warning of an increased volume of phishing e-mails.

Unfortunately, we have recently received more and more information that there are also e-mails in circulation that advertise an Aeria competition.

Such a competition does not exist. This is an unauthorized promotion.

In the email you will be asked to follow a link and on a deceptively real copy of our website you will be asked to enter your account information.

If you have received such a message, please delete it immediately. Please do not click on the link and never enter your account information on other websites.

If you have already followed a link from such a message, immediately change your password using the "Forgot your password?“ function on the website of your game.

Before you enter your account name and password, you should always check the URL of the website you are currently on.

  • Introduction

    Key-loggers which steal account names and passwords continue to circulate. We remind players to be especially vigilant when being directed to external websites and to update the security on their computers.

    We'd like to make the community aware of scams that involve fake URLs or hyperlinks which, once clicked, will install harmful "key-logging" software, designed to attempt to steal your Last Chaos account name and password.

    These hyperlink scams come in many disguises, including URLs advertised as links to class guides, gameplay videos. For these reasons, it is very important that players take caution when being directed to external websites and update the security on their computers accordingly.

    Key-loggers and trojans are also being circulated via email, that contain an executable, at websites linked via in-game chat, and other mediums.



    Identification

    The first step is to recognize you have a key-logger or trojan on your computer system. A useful way to do this is by looking at what processes are running in your computer's Task Manager. You can access this by clicking Start, Run and typing taskmgr. It is best to take a look at this after starting Last Chaos but prior to putting in your account information. While you can manually go down the list of processes running on your computer, and look up on the web what each does, another alternative is available.



    Process Library:

    ProcessLibrary.com is a free tool that provides the latest information about spyware, adware, viruses, trojans, system processes and other common applications. We highly suggest you use this program to have a better understanding of what is currently running on your machine. You can download it for free here. http://www.processlibrary.com/



    Security Update:

    We strongly recommend that players continue to update their operating systems for the best security possible. Microsoft regularly releases security updates which helps to combat the dangerous links to key-loggers that are being encountered. Following each release I would certainly recommend that players ensure that all critical Windows Updates have been installed on their computers. Updates can be downloaded from:

    http://update.microsoft.com/microsoftupdate

    Further details regarding such updates will be posted below and can be read at:

    http://www.microsoft.com/technet/security/default.mspx

    Enabling Automatic Updates is also recommended.



    Removal

    Once you feel you do (or might have) a trojan on your computer the next step is to remove it. It is best to run both antivirus software and anti-spyware on your machine.



    Antivirus Software:

    A program that scans a computer's memory and storage space to identify and eliminate viruses. Please note that you can have more than one antivirus program running on your system. Some programs may not detect what another can.

    Anti-Spyware Software:

    A program that scans a computer's storage space and services to identify and eliminate programs designed to monitor computer usage beyond the user's acceptance. Among many technical issues spyware can also cause crashing, minimizing of the game window, and connection issues. Please note that you can have more than one anti-spyware program running on your system. Some programs may not detect what another can.

    Protection

    This next section is on how best to prevent the information a keylogger is gathering from being transmitted "home". To combat this you will need a firewall.



    Firewall Software:

    A security system intended to protect a computer or network of computers against external threats, such as hackers, from another network, such as the Internet. A firewall can prevent your computer from communicating directly with computers outside your network and vice versa. While this does provide added system security it can affect connections made with our game servers. Please note that you can have more than one firewall/security program running on your system.

    You will also need to make sure your computer's operating system is up-to-date and secure.



    Computer Updates:

    If you are using Windows, ensure that you have the most recent security and service packs installed. These can help greatly by fixing security risks and updating built in security software such as the Windows XP Firewall to decrease possible threats to your machine. You can find these easily by visiting the Microsoft Windows Update page. We also recommend visiting the Microsoft Security Home Page for a wealth of information concerning current risks, as well as how to properly protect yourself.





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    by ViSiOn